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Contact Academia Customer Service

Academia Phone Numbers and Emails

Toll-Free Number:

  • (800) 347-1392
Call customer service
Send Message

Academia Emails:

Complaints/ Feedback
Customer Service
Legal
DMCA Inquiries, Privacy Inquiries
Media
Press Inquiries
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Academia Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Academia Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    79% phone 21% email
  • The best phone number to call Academia is 8003471392.

  • The longest wait times are on Monday and Wednesday, while the shortest are on Friday. The average call time is 2 minutes.

  • Be prepared for the call as Academia may ask you for the following information to identify you as a customer: first and last name.

View full overview ›

How to Contact Academia?

Most Popular Number:

(800) 347-1392
Total calls: 106 Issues resolved: 2 Last call: Nov 6, 2025

Academia customer service phone number is (800) 347-1392. This is a toll-free line for consumer inquiries and requests. Professional support agents are ready to assist you with accessing your account, address issues with payment and provide information on premium features. If you decide to contact the company by phone, please avoid calling on Wednesday as this is the busiest day of the week and it may take a while for your inquiry to be addressed.

Academia email address for customer service is support@academia.edu. Consumer inquiries can also be sent to hello@academia.edu. If you would like to share your experience with the company, drop a line at feedback@academia.edu.
If you have media inquiries, send them to press@academia.edu. The corporate emails for reaching out to the legal department are copyright@academia.edu and privacy@academia.edu.

Academia headquarters is based in San Francisco. If you want to contact the company offline, send your correspondence to the following Academia corporate address: 580 California Street No. 400, San Francisco, California 94104, United States. For faster assistance, connect with the company via phone or email.

Academia operates during usual business hours. The customer care team can be reached via phone, email, and website. Academia hours of operation may vary depending on the holiday season, so make sure to reach out to the company in advance to get updates about possible changes in the schedule.

Academia website allows customers to submit their inquiries via an online form. To fill out the form, scroll down the page and click the “Help Center” button. Then, follow the “Submit a Request” link in the upper right corner of the page. After you submit the message, one of the support agents will be in touch with you to assist.

PissedConsumer Club

Contact Information

Academia Website:

Academia Help Center:

Corporate Office Address:

Academia, Inc.
580 California Street No. 400
San Francisco, California 94104
United States

Fax:

+1 (415) 520-6926

Academia Rating Based on 7 Reviews

Rating details

1.9
more details
Website
Billing Practices
Additional Fees
Product or Service Quality

Rating stats

Rating trend

Summary of Academia Customer Service Calls

106 TOTAL
CALLS
01:32 AVG CALL
DURATION
5% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Academia?

Payments and Charges Question:

  • “Need receipt for my membership subscription”
  • I was charged a f$318 ee I did not authorize on 13 July
  • “I want to stop payments”

Refund Question:

  • “I want my money back”
  • “Refund/ Unrecognized Charge”
  • “Refund”

Account Question:

  • “Un authorized subscription fee”
  • “To end subscription”
  • “Confused about the subscription”

Request for Information Question:

  • “Question about the format”
  • “I want to know what I have to do for my son”
  • “Help please”

Activation/ Cancellation Question:

  • “Cancel free trial. I don't want to subscribe.”
  • “Cancel service”
  • “Cancel subscription completely”

Product/ Service Question:

  • “System not working”
  • “NON AUTHORISED WITHDRAWAL”
  • “Complaint”

Cards Question:

  • “Card refund”
  • “Stole credit card”

Staff Question:

  • “Garbage service and you guys are scammers”

Other Question:

  • “Cobro indebido”
  • “Reembolso por renovación anual Academia Premium”
  • “They wrongly bulled me”

Compare Academia Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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